RESIDENTIAL HOME DELIVERY TERMS OF PROCUREMENT
Headings are for ease of reference only and do not form part of or affect the interpretation of these Standard Terms of Procurement.
1. ACCEPTANCE OF ORDERS
1.1 Standard ordering hours are any time prior to 5pm, the evening before the required delivery day.
1.2 An agreement exists at the time an order is placed, and payment is processed and received by wills&daniel.
2. ORDERS & DELIVERY
2.1 All orders must be received by 5pm for next day delivery. Orders received after 5pm will automatically be pushed to the following day.
2.2 A delivery fee of $10 will be charged for all orders under the value of $100.
2.3 The cut off time to place an order is 5pm, the evening before delivery day. If an order is cancelled after the cut off time, a late cancellation fee of $25 will be charged to the customer.
2.4 wills&daniel will deliver the goods at the Delivery address at the agreed upon time with you. wills&daniel will not commit to delivery past the front door of your home or office building, unless you request we do so and wills&daniel deems it practical and safe to do so.
3. PAYMENT & REFUNDS
3.1 Payment must be made to Company for all invoiced amounts in full prior to delivery.
3.2 Where an item has been ordered and is not available for delivery, wills&daniel will contact the customer and arrange for a refund or substitute product to be sent out.
4. INSPECTION & ACCEPTANCE OF GOODS & REFUNDS
4.1 The customer will be deemed to have inspected and accepted the goods by signing the invoice at the point of delivery.
4.2 If the customer is not available to sign for the goods when they are delivered, the customer will have 24 hrs to notify wills&daniel of any quality issues with the order, and a subsequent refund will be organised.
4.3 If you find there are defective goods you will need to set them aside and call wills&daniel on 8260 7776 to lodge a credit request. A refund will be issued at the discretion of wills&daniel. The defective goods should not be discarded until wills&daniel have advised it is ok to do so.
5. RETURNABLE CRATES Returnable crates remain the property of wills&daniel The Produce Merchants Pty Ltd and they are not to be used for storage of other products. The receiver acknowledges they are responsible for the safe keeping of the returnable crates and are required to have them available for collection within 7 days of receiving them. A replacement charge of $25.00 per returnable crate may be charged to the account holder for any returnable crates which have been damaged or have not been made available for collection with the required time.
6. PRIVACY
I/We agree that wills&daniel The Produce Merchants Pty Ltd represents and warrants that:
6.1 It is authorised to collect personal information and handle and use the information for purposes of this agreement.
6.2 Any personal information that is disclosed to wills&daniel The Produce Merchants Pty Ltd under this agreement has been collected, handled and disclosed in accordance with the Privacy Act 1988 (Cth).
7. ACCOUNT AND PASSWORD
7.1 You are solely responsible for the safe keeping of your username and password, and you’re liable if your account is misused by an unauthorised user.
8. JURISDICTION
South Australian law, and where applicable, the Commonwealth of Australia law, applies to these Standard Terms of Procurement and the Terms of Credit Agreement.
9. GENERAL
The invalidity of unenforceability of any provision of the Standard Terms of Procurement shall not affect the validity or enforceability of the remaining provisions. Clerical errors are subject to correct and do not bind to the extent of any inconsistency.
